keith
Member
- Messages
- 638
I would be interested in opinions on the following.
I took my DS3 to my local Stellantis dealer for its annual service today. When I collected the car I was told the service book was stamped and left in the car. I drove away and after 10 minutes I thought where did they ,eave the book. It was nowhere to be found in the car, so I returned to the dealer, who can't understand where its gone, possibly the valeters have put it somewhere and they will ask them tomorrow. My hunch and the service advisor sort of agreed, is that the cretins have taken it out of the car when they were clearing and now lost it.
For background I bought the car new in 2018 from a dealer in Portsmouth, and its first year service was from a dealer in Chalfoht in Bucks, from then on it was serviced by Robins and Day Edgware and then Chiswick, now under the Stellantis name.
It would from investigating with the now Hyundai dealer in Portsmouth and they could put the initial stamp in, and same with the place in Chalfont, whilst the subsequent records would be easier to reproduce given its all the same group.
However my point is, given how important service history's are, even down to a replacement Service Book matching the existing handbook, what I should be asking them for in terms of compensation. The service advisor did say he could upon arrival of a duplicate send a driver down to Portsmouth for the stamp and presumably the same for Chalfont, but I always sell my cars as pristine, and if the subsequent book is not quite right it could have an adverse impact on a prospective buyer.
You could argue that if they are willing to replace it, I should be satisfied, but I'm not sure...
I took my DS3 to my local Stellantis dealer for its annual service today. When I collected the car I was told the service book was stamped and left in the car. I drove away and after 10 minutes I thought where did they ,eave the book. It was nowhere to be found in the car, so I returned to the dealer, who can't understand where its gone, possibly the valeters have put it somewhere and they will ask them tomorrow. My hunch and the service advisor sort of agreed, is that the cretins have taken it out of the car when they were clearing and now lost it.
For background I bought the car new in 2018 from a dealer in Portsmouth, and its first year service was from a dealer in Chalfoht in Bucks, from then on it was serviced by Robins and Day Edgware and then Chiswick, now under the Stellantis name.
It would from investigating with the now Hyundai dealer in Portsmouth and they could put the initial stamp in, and same with the place in Chalfont, whilst the subsequent records would be easier to reproduce given its all the same group.
However my point is, given how important service history's are, even down to a replacement Service Book matching the existing handbook, what I should be asking them for in terms of compensation. The service advisor did say he could upon arrival of a duplicate send a driver down to Portsmouth for the stamp and presumably the same for Chalfont, but I always sell my cars as pristine, and if the subsequent book is not quite right it could have an adverse impact on a prospective buyer.
You could argue that if they are willing to replace it, I should be satisfied, but I'm not sure...