Service History

[Brendan]

You can't beat a wad of receipts, can you?

Unfortunately, my car only came with one receipt for the clutch and the stamps in the book, which don't tell you much.

I tried to get the previous owners details so that I could get their authorisation to release any invoices, but drawed a blank. I even wrote to DVLA, but they won't release these details.

So, it looks as if I've come to the end of the road! Bloody GDPR.


Any ideas?

 

[Bebs]

Why bother.. mine was the same. I sent it to AV and they thoroughly went through it and promptly did a major service plus 10k of other ‘stuff’ that was deferred.
Good as gold now

 

[Alan Surrey]

Sadly, it's not GDPR. Other than the previous owner's address, there is no personal confidential information in a car service receipt, and that can easily be redacted with a marker pen. I think it might be down to unhelpfulness in many car sales organisations. Please correct me if I'm wrong

 

[Brendan]

Sadly, it's not GDPR. Other than the previous owner's address, there is no personal confidential information in a car service receipt, and that can easily be redacted with a marker pen. I think it might be down to unhelpfulness in many car sales organisations. Please correct me if I'm wrong

Yeah, I think you're right. All of the garages with stamps in my service book just ignored me.

 

[spkennyuk]

Yeah, I think you're right. All of the garages with stamps in my service book just ignored me.

Can you email maserati and get the service record and list of additional work carried out at authorised dealers by sending Maserati proof of ownership?

It wont help with any work at independants garages but may help build a record of additional work carried out.

 

[zagatoes30]

GPDR, like many other regulations, is often misunderstood with many organisations instigating a blanket ban on sharing data to ensure they stay the right side of the law. I even had one of our GDPR "Specialists" advising me that the sharing of customers delivery addresses with our shipping partners was breaking the regulations - I mean specialist ????

 

[Ewan]

Yeah, I think you're right. All of the garages with stamps in my service book just ignored me.

Let them know you’re about to list them on here in a discussion on Maserati dealer customer service levels. See if that prods them into action.

 

[MarkMas]

GPDR, like many other regulations, is often misunderstood with many organisations instigating a blanket ban on sharing data to ensure they stay the right side of the law. I even had one of our GDPR "Specialists" advising me that the sharing of customers delivery addresses with our shipping partners was breaking the regulations - I mean specialist ????

I work in recruitment and event management. Our recruitment specialist GDPR advisers said we should delete all CVs and candidate information over 18 months old (unjustifiable holding of information), and then ask all other candidates for GDPR-specific opt-ins and delete their data if not received in 30 days. Our event GDPR advisers said whole mailing list, including previous attendees, needed GDPR-specific opt-ins, and people to be deleted without these.

So I had to read ALL the regulations and guidance, to find out this was nonsense.

Then I created a privacy notice (for each business) explaining justified use of the data, email everyone (about 40,000 people) drawing their attention to the privacy notice, and telling them how to unsubscribe and how to request deletion. 3 people did.

 

[CatmanV2]

GPDR, like many other regulations, is often misunderstood with many organisations instigating a blanket ban on sharing data to ensure they stay the right side of the law. I even had one of our GDPR "Specialists" advising me that the sharing of customers delivery addresses with our shipping partners was breaking the regulations - I mean specialist ????

Red rag to a bull to me. I did GDPR compliance for an Experian BU and am DPO for my current company (we deal with HO data as well as financial data for banks)

Anyone says 'we can't do that because GDPR' is almost certainly wrong, or just taking the easy route.

C

 

[Alan Surrey]

I work in recruitment and event management. Our recruitment specialist GDPR advisers said we should delete all CVs and candidate information over 18 months old (unjustifiable holding of information), and then ask all other candidates for GDPR-specific opt-ins and delete their data if not received in 30 days. Our event GDPR advisers said whole mailing list, including previous attendees, needed GDPR-specific opt-ins, and people to be deleted without these.

So I had to read ALL the regulations and guidance, to find out this was nonsense.

Then I created a privacy notice (for each business) explaining justified use of the data, email everyone (about 40,000 people) drawing their attention to the privacy notice, and telling them how to unsubscribe and how to request deletion. 3 people did.

Similar experience here.

 

[Brendan]

I think I'll have to accept defeat here. I'll save my energy for another day.

 

[gb-gta]

I think if I ever sold my car to a dealer I’d just provide the service book and keep all the receipts. Not sure how I’d get these to any new owner but it seems a shame to me that all the history gets lost sometimes.

I get the impression it’s dealers who just throw away all the history paperwork for fear of falling foul of GDPR.

I have a full file of everything done for both my QP GT S and my 147GTA, right back to the purchase invoice for that.

 

[Brendan]

I think if I ever sold my car to a dealer I’d just provide the service book and keep all the receipts. Not sure how I’d get these to any new owner but it seems a shame to me that all the history gets lost sometimes.

I get the impression it’s dealers who just throw away all the history paperwork for fear of falling foul of GDPR.

I have a full file of everything done for both my QP GT S and my 147GTA, right back to the purchase invoice for that.

I've noticed if you sell your car to someone like wbac they check the history digitally and aren't interested in paperwork.

 

[Scaf]

I've noticed if you sell your car to someone like wbac they check the history digitally and aren't interested in paperwork.

I agree, when we sold a car to WBAC they were not interested in the paperwork at all.

I put it under the spare wheel in a clear wallet hoping it would find its way to the new owner.

 

[zagatoes30]

I've noticed if you sell your car to someone like wbac they check the history digitally and aren't interested in paperwork.

It's the way of the world everything digital which is a shame but you need to find some way of filling all the data centres that are sprouting up all over the world. According to the CSO 17% of power consumption in Ireland in 2022 was used by them with more coming online in 2023 and beyond

 

[CatmanV2]

It's the way of the world everything digital which is a shame but you need to find some way of filling all the data centres that are sprouting up all over the world. According to the CSO 17% of power consumption in Ireland in 2022 was used by them with more coming online in 2023 and beyond

Trust me, the data centres need no more ways to fill up.....

C

 

[Brendan]

Also, I think a lot of buyers are not interested. When I sold my 4200, the history was all sorted in a nice wallet in date order. Showing it to the buyer, he was clearly not interested in it, his eyes glazing over after the V5

 

[Goodfella]

I agree, when we sold a car to WBAC they were not interested in the paperwork at all.

I put it under the spare wheel in a clear wallet hoping it would find its way to the new owner.

I love that.