The plastic dash material isn't very nice but at least the metal is metal, and not silver plastic like it is on so many cars, even "upmarket" Audis.
It is extremely durable, the seats are remarkablly robust. 130k on and there is no difference between the drivers seat in mine and any of the others, bar a bit more shine on the leather. No squeaks either, from anywhere bar the "normal" suspension bushes.
I also like the long bases on the seats, too many cars have really short seat squabs!
It is a far nicer place to sit than much else in it's class I reckon, but I agree that plastic is a bit scratchy. The solution? don't touch it, there is, after all, no need to!!!
Shame they've got the depreciation bug so bad (for me as a vendor!!!!)